Frequently Asked Questions

These are the answers to our most frequently asked questions. Please click on a question to view its answer.

If you have any further questsion, please send us a message, or call us at 888-696-3346.

How much does MedFlash Cost?

A MedFlash membership with a USB device has a suggested list price of $39.95 (includes 1st year membership to the MedFlash Portal) or $24.95 for a 1 year Portal Membership without the device.

Your MedFlash membership has an annual renewal fee of $24.95 with multi-year discounts available.

What does the MedFlash Membership include?

Your MedFlash Portal Membership includes:
  1. Unlimited use of the MedFlash Portal during the term of your membership,
  2. Unlimited document storage on the MedFlash Portal,
  3. Unlimited use of the 24/7 MedFlash Emergency Call Center,
  4. Unlimited use of the 24/7 Nurse Advice Hotline,
  5. Unlimited MedFlash updates and technical support, and
  6. Access to additional healthcare products & services designed for improving health and lifestyle for MedFlash members and their families.

What is the size of the MedFlash unit?

The standard swing-out drive is 2.25 in. long and 1 in. wide.

Can it be worn on a chain?

Yes, many people wear their MedFlash that way. Another method would be to keep it on your key ring.

Is Internet access required to use MedFlash?

Yes, Internet access is required to update and manage your medical and lifestyle information.

My spouse and I share email. Can we use the same email address to register?

No, only one email address can be used for registration. All Internet providers allow users to have several email accounts. Create a new email address for each subsequent person using a separate MedFlash device.

When I insert it into the USB port, what will I see?

MedFlash is compatible with Windows 1 XP operating system or higher:
  1. Insert the MedFlash device into an available USB port.
  2. Verify that you are connected to the Internet.
  3. Depending on your system configuration, follow the steps below:
    1. If a dialog appears with "Run MedFlash Software" highlighted, click OK and the program will load or,
    2. If a window appears displaying "Devices with Removable Storage", doubleclick on the MedFlash PHR Device icon, and then doubleclick on the MedFlash icon and the program will load or,
    3. If nothing appears, doubleclick on My Computer and follow the "Devices with Removable Storage" step above.
  4. If there are updates to MedFlash you a screen will appear asking you to install. Click Install.
  5. You may get a message to install a program from Microsoft named .NET 2.0. Click OK and download the software. This can take a few minutes.
  6. When the program loads, fill out the registration form to activate your MedFlash device.
  7. You are now ready to enter your personal health and lifestyle information.

What happens if I don't register my MedFlash device?

Your MedFlash must be registered to activate your profile and access your personal health and lifestyle information.

Will my registration information be sold to other companies?

No, Connectyx values the privacy of our customers. We do not sell or make available customer information to third parties.

Is there a MedFlash available for the Mac operating system?

A Mac version is in development. Please check back to MedFlash.com often for the latest information. If you prefer to email us then we will contact you when the application is ready.

Can my doctor update my MedFlash?

Yes, if your doctor's office is willing, and they have access to the Internet, they can perform updates.

Can the information on MedFlash be accidentally overwritten?

No, your information is stored on our secure database. Not only is this safer, but you have access to information at MyMedFlash.com even if you don't have your MedFlash USB device with you.

Are the MedFlash and web portal HIPAA compliant?

No, Your health information on the MedFlash portal and device is controlled by you and is not regulated by the HIPAA regulations, but Connectyx does take extra precautions to make sure all of your information is safe and secure by using secure encryption technology during data transfers to/from your MedFlash.

How much information will the MedFlash device hold?

The MedFlash USB device is a minimum of 1 gigabyte (GB) capacity which is more than sufficient to hold all of your health and lifestyle information.

Can I put the results of EKGs, MRI and xrays on the MedFlash?

Yes, you can ask your health care provider to provide you with a digital image of your results. MedFlash is designed to accept most document types. After you upload the file(s), you will be able to view them on MyMedFlash.com .

Can I put my family's information on the MedFlash?

MedFlash is not designed for multiple users. For safety reasons we recommend that each person carry their own MedFlash.

Can my prescriptions be stored in MedFlash?

You can enter your prescriptions in the Medical Information Tab under Medications.

Can I put information on my MedFlash that I don?t want anyone to see?

Yes, there is a picture of a lock next to each field where you enter data. Click on this to lock or unlock the information. If any of your medical or lifestyle information is important for an emergency responder to know, it is best to leave it unlocked.

How does the ambulance service or hospital emergency room get information from my MedFlash?

There is a text file on the root directory of the USB drive named "MyMedData.txt". They can use any text editor (like Notepad) to access this file and review your personal health record. You should also print out your Emergency ID card that comes with your MedFlash and place it in your wallet. Click on the help image next to your Emergency ID to access it.

How do I find my Emergency ID Code?

Log in to your profile. Your code is on the right side of the Overview tab

Is the MedFlash device guaranteed?

Your MedFlash has a one year limited warranty after you complete our online registration process. Please see the pamphlet inside the packaging for more warranty information.

What if I lose my MedFlash device? Can my data be loaded onto a new device?

Yes. Please call customer service and we will walk you through a simple process to load your information to a new MedFlash.

Should I put my Social Security number on my MedFlash?

We do not recommend that you put your Social Security number on your MedFlash, You do, however, have the option to enter any information you wish.

If I have any questions, who do I call?

A MedFlash support technician can be reached Monday through Friday excluding federal holidays from 9:00 a.m. to 5:00 p.m. Eastern Standard Time. The toll free number is (888) 696-3346. You may also email us.
"We love MedFlash!"

Whether traveling or at home, MedFlash allows you and your family to always have your Health and Lifestyle Information at their fingertips. With MedFlash Personal Health Manager's I.C.E (In Case of Emergency), you have four critical access points

  • Emergency 24/7/365 Toll Free Number
  • Emergency secure Internet Portal
  • Emergency SmartPhone Mobile Access
  • Emergency USB Drive - (optional)

A MedFlash Membership is affordable and secure.

  • $24.95 - 1 year
  • $39.95 - 2 Years
  • $59.95 - 3 Years
  • $149.95 - Lifetime

When Seconds Count, MedFlash is your first responder, protecting you against medication errors and other life threatening events.